Privacy Policy

At Jolie Flowers, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website (www.jolieflowers.net) or make a purchase.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

A. Personal Information:

• Name
• Phone Number
• Email Address
• Delivery Address
• Payment Details (processed securely via third-party payment providers)

B. Non-Personal Information:

• Browser type and version
• IP address and device information
• Website usage data (pages visited, time spent, etc.)

2. How We Use Your Information

Your personal data is collected to enhance your shopping experience and fulfill your orders efficiently. Specifically, we use it for:

• Processing Orders & Deliveries – To ensure your flowers and gifts arrive on time.
• Customer Support – To respond to inquiries, complaints, or requests.
• Marketing & Promotions – To send you special offers (only if you opt-in).
• Website Improvements – To analyze website traffic and improve user experience.

3. Payment & Security

• We do not store any payment information. All transactions are processed securely through trusted third-party payment providers such as Instapay, Vodafone Cash, Etisalat Cash, and Orange Cash.
• Our website uses SSL encryption to protect your personal data.

4. Data Sharing & Third Parties

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share data in the following cases:

• Delivery Partners: We provide your name, address, and phone number to couriers to fulfill orders.
• Legal Compliance: If required by law, we may share information with authorities.

5. Cookies & Tracking Technologies

• Our website uses cookies to enhance your experience, such as remembering your preferences and improving website performance.
• You can disable cookies in your browser settings if preferred.

6. Your Rights & Data Control

You have the right to:
✅ Access, update, or correct your personal data.
✅ Request deletion of your personal information.
✅ Opt out of marketing emails at any time.

To request changes or removal of your data, please contact us at privacy@jolieflowers.com.

7. Updates to This Policy

Jolie Flowers may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.

8. Contact Information

For any questions regarding this policy, please contact us:

📍 Jolie Flowers
📞 Customer Support: 01141266638
📧 Email: privacy@jolieflowers.com
📍 Address: Shabab Street, Next to the Electric Company, El Shorouk